Returns Policy
Last Updated: 5 September 2026
At Replenish Extensions, we respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect and use your information when you visit our website, create an account, place an order or contact us.
1. Information We Collect
Depending on how you use our website, we may collect:
- Your name
- Email address
- Telephone number
- Billing and delivery address
- Order and transaction details
- Information you provide through our contact forms
- Account information
- Technical information such as IP address, browser and device information
2. How We Use Your Information
We use your information to:
- Process and deliver your orders
- Manage your customer account
- Process payments
- Respond to enquiries and provide customer support
- Manage returns, refunds and exchanges
- Improve our website and services
- Prevent fraud and maintain website security
- Send marketing communications where you have agreed to receive them
We only use your personal information where we have a lawful basis to do so, such as fulfilling your order, complying with legal obligations, pursuing legitimate business interests or obtaining your consent where required.
3. Sharing Your Information
We may share relevant information with trusted service providers who help us operate our business, such as:
- Payment providers
- Delivery and courier services
- Website and hosting providers
- IT and security providers
- Accounting or professional service providers
We only share information where reasonably necessary and take appropriate steps to protect it.
4. Your Information
We keep your personal information only for as long as reasonably necessary for the purpose it was collected, including where we need to keep records for legal, accounting or business purposes.
You may have rights to request access to, correction or deletion of your personal information, or to object to or restrict certain processing, depending on the circumstances.
To make a privacy request, please contact us through our Contact Us page.
5. Cookies
Our website uses cookies and similar technologies to provide essential functionality, improve performance and understand how visitors use our website.
For full details, please see our Cookie Policy.
6. Security
We take reasonable measures to protect your personal information from unauthorised access, loss, misuse or disclosure. However, no online service can be guaranteed to be completely secure.
7. Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external websites, so we recommend checking their privacy policies.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page together with an updated Last Updated date.
9. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact Replenish Extensions through our Contact Us page.
You can also complain to the Information Commissioner’s Office (ICO) if you have concerns about how your personal information has been handled.