Cookie Policy
Last Updated: 5 September 2026
At Replenish Extensions, we respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, create an account, place an order, contact us, subscribe to our communications, or otherwise interact with our services.
We process personal information in accordance with applicable UK data protection and privacy laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, together with applicable electronic marketing and cookie requirements.
1. Who We Are
Replenish Extensions is a UK-based luxury human hair and hair enhancement business providing premium hair extensions, hair toppers, wigs, hair systems and related products.
For the purposes of applicable data protection legislation, Replenish Extensions is responsible for deciding how and why your personal information is processed.
If you have any questions about this Privacy Policy or how we handle your information, please contact us through our Contact Us page.
2. Information We Collect
We may collect different types of personal information depending on how you interact with our website.
Information you provide directly
This may include:
- Full name
- Billing address
- Delivery address
- Email address
- Telephone number
- Account login details
- Order information
- Payment and transaction information
- Information you provide when contacting us
- Information provided when requesting product or hair advice
- Information submitted through enquiry or contact forms
- Information relating to trade enquiries or custom orders
- Any other information you voluntarily provide to us
Information collected automatically
When you visit our website, certain information may be collected automatically, including:
- IP address
- Browser type and version
- Device type
- Operating system
- Approximate location
- Website pages visited
- Referring website
- Website interactions
- Date and time of visits
- Technical and diagnostic information
Some of this information may be collected through cookies and similar technologies.
3. How We Use Your Information
We may use your personal information for the following purposes:
Processing and fulfilling orders
We use your information to:
- Process purchases
- Process payments
- Confirm and manage orders
- Arrange delivery
- Provide order updates
- Handle returns, refunds and exchanges
- Provide customer support
- Maintain records relating to transactions
Customer service
We may use your information to respond to:
- Product enquiries
- Order enquiries
- Delivery questions
- Returns and refund requests
- Trade enquiries
- Custom order enquiries
- General customer support requests
Website accounts
If you create an account, we may use your information to:
- Maintain your account
- Provide access to your order history
- Process future purchases
- Manage your account information
- Help you recover or reset your account
Improving our website and services
We may use technical and usage information to:
- Understand how visitors use our website
- Improve website functionality
- Improve our products and services
- Monitor website performance
- Identify technical problems
- Improve customer experience
Marketing
Where permitted by law, we may use your information to send you information about:
- New products
- Special offers
- Promotions
- Hair care advice
- Company updates
- Other products or services that may be relevant to you
Where consent is required, we will obtain your consent before sending marketing communications.
You can unsubscribe from marketing communications at any time.